Grow My Company

Facebook compromised your privacy this week, and you probably didn't even notice it

In the way of a great illusionist, this week Facebook got so many users worked up about the loss of easy access to recent posts that they were able to slide in much more significant changes that altered the privacy control that every Facebook user had over his own information. 

Yes, you can establish the privacy of photos and status updates on the fly now, but if your friends choose to share your information on their own profiles, your friends' friends and the apps they use have access to it.

See here:

In the past, your privacy settings controlled who could see your posts, but the above statement leads me to wonder if that remains the case if friends can freely share your updates, photos and information with their friends.

However, you can still stop apps from accessing your info. So it is more important than ever to restrict which of your personal information your friends' apps can access. See here:

If any of the above boxes are checked, your friends are sharing that information with the apps they use. And yes, they are checked by default. Pretty slick, don't you think? 

Access this screen here:

Home > Privacy > Apps and Websites > How people bring your info to apps they use.

Keep in mind that Facebook makes money from those apps, and those apps are only free because they benefit from collecting users' information.

So, did Facebook deliberately compromise user experience to take attention off a significant and deliberate privacy reduction? We'll never know for sure. But users world-wide sure took their eye off the ball and focused on usability instead of privacy issues this week. 

Few users realize that Facebook doesn't give a hoot about our privacy, despite their claims to the contrary. Facebook is in business to make money. If they're not charging you to use the service, the money has to come from somewhere. Bottom line: the more info Facebook can get you to provide, the more valuable its database is to advertisers and apps. Remember, you are a user; advertisers and app developers are its customers. That's a very important distinction.

- Christine Pilch

Netflix and Qwikster: can the brand survive its own tragic PR gaffes?

Netflix damaged their brand again today…twice. 

First they sent out an email and posted on their blog that their mistake in separating their streaming and dvd services, and jacking up the price 60%, was only in the fact that they didn’t first educate their customers. 

Second, their CEO, Reed Hastings, made a low-end video with another Netflix brass that further insults their customers by stating that they, “…think it will be great for us to have a separate brand, a separate website…” Therein lies the crux of the problem. Suddenly this apology, which was intended to appease those offended and angered by past mistakes, turned into something that sounds like, “We don’t care about you or how this inconveniences you at all. It’s good for us, so there.” 

There is no doubt that streaming will become the standard for video delivery, dvds are going the way of vinyl records, and Netflix must evolve to remain relevant. Unfortunately, Netflix doesn't seem to have anybody in place who truly understands branding. Their brand is what their customers perceive it to be, and they keep doing things to antagonize their customers and make them angry.

The PR gaffes over the last couple of months are extremely damaging to their brand. People don’t want to pay 60% more for the same service. People don’t want to go to 2 websites to fulfill a need previously fulfilled by a 1-stop-shop. People don’t want to pay extra for 3^rd rate streaming content.

I know that the Netflix name lends itself better to online delivery, but dvd delivery is the current Netflix brand. It would be easier to eventually transition all customers to the inevitable exclusive online service by keeping the dvd customers close and tight, not carelessly casting them off. How about the glaring oversight of the @Qwikster Twitter username currently being held by a foul-mouthed, pot-smoking Elmo character? 

Who is running Netflix’s PR/marketing machine? How are they keeping their jobs through this colossal brand breach? No, Hastings' video doesn’t help. It proves that the Netflix brass have lost touch with what made them great in the first place, curing a customer pain point, (late fees and physical trips to the rental store.)

I am a long-time Netflix customer. I emailed back and forth with Hastings many years ago when I was frustrated that it was taking 10-days to receive a replacement movie, and he convinced me to hang in there because they were soon rolling out nation-wide distribution centers. Unfortunately even I’m scouting my alternative options now. Amazon’s free online delivery via their Prime subscription is looking better and better. 

Netflix is killing their brand. So sad, so sad.

- Christine Pilch

 

Cross-promoting your content: working smarter instead of harder

My clients would probably tell you that I'm a bit of a broken record when it comes to re-purposing content. I'm always saying things like, "Cut some blog posts out of that article," or, "Let me see where else I can get that published for you." To me, re-utilizing content is working smart.

If you've done the work and created a great piece, why not post it everywhere you can and repackage it for cross-promotion? If you've retained the copyright on your work, there is nothing stopping you from having the piece republished within another venue, chopping it up for multiple blog posts, and producing a video about the topic.

But don't stop there. Publish a link to your work on your Facebook Page and personal profile, on your LinkedIn profile, on Twitter, and within appropriate LinkedIn groups. Upload your presentations to SlideShare and LinkedIn, and upload your videos to YouTube and LinkedIn. If you find all of this too cumbersome, utilize a free, multi-platform posting tool, like Shareaholic, TweetDeck or Hootsuite, where you can post to multiple destinations with a single action. But be careful though, as it is not necessarily appropriate to post all content everywhere.

I also caution you to carefully consider using article farm sites, as I'm reading lately that these sites actually work against your search rank because links from them are considered bad.

So, the next time you create a great piece of content, add it to your blog or website, and then make sure you spread it around the web. Over the following few days, carefully review the statistics of where your inbound traffic is coming from. The results just might surprise you.

- Christine Pilch

Photo credit: Mac Users Guide